The Minno Kids app keeps crashing on my phone/tablet. What should I do?

Why apps crash:

  • Incompatible software issues
  • Issues with code in the app
  • Unstable network connection
  • Not enough memory  

Troubleshooting steps.

Test the app in between each step to see if it resolves the issue.

 

iOS App

  1. Make sure you are logged out of Minno Kids on all Devices
  2. Quit and relaunch the app (double click home, select Minno Kids app and swipe up, then re-open the app)
  3. Reboot device (hold home button and power button at the same time until the Apple icon appears)
  4. Make sure your iOS and app are up-to-date
  5. Delete and reinstall the Minno Kids app
  6. Clear memory (don’t run multiple apps in the background, if storage space is nearly full clear space)

 

Android app

  1. Make sure you are logged out of Minno Kids on all Devices
  2. Quit and relaunch the app
  3. Restart your device (press and hold the Power button. When the menu appears, tap Restart)
  4. Make sure your software and app are up-to-date
  5. Delete and reinstall the app
  6. Clear cache
    1. Go to Settings
    2. Tap on Apps (App Manager, Manage apps, depending on the Android device)
    3. Find the app that keeps crashing or freezing and tap on it
    4. Next, tap Clear cache
    5. Tap Force stop
    6. Go back to the Home screen and launch the app again.
  7. Clear space (close out apps running in the background, free up space on the device if full or near full)

 

Still having issues? We’d love to help! Please reach out to us by clicking on the Contact option on the right upper side of the screen or send an email to support@gominno.com and include your device and software version, Minno Kids email and the specific issues you’re having. We will be in touch soon. Thanks!


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