I keep getting logged out of my Minno account. What do I need to do?
Please clear cache from the browser/app you're using, log back into your account, and try playing videos again. Please note, a user can only be on one web browser at a time (but multiple devices). You should be good to go! We're sorry for any inconveniences this has caused.
If you're still experiencing issues after going through the steps above, we'd love to help look into this issue for you. Please reach out to us by clicking on the Contact option on the right upper side of the screen or by sending an email to firstname.lastname@example.org letting us know specifically what is happening when you are getting logged out, what device you're using, and the email associated with your Minno account. We'll get back to you as soon as possible!